Question 1

Can I personalize my garage door?

Accepted Answer

Yes. You can customize your garage door's style, panel design, color, window options, and hardware to match your home. Our team helps you choose materials and finishes that fit your look and budget.

Question 2

Can you repair or replace my existing garage door?

Accepted Answer

Both. We repair issues like broken springs, cables, rollers, and openers, and we also handle full door replacements when a repair isn't cost-effective. We'll inspect your door and recommend the option that's safest and most economical.

Question 3

Do you offer smart garage doors?

Accepted Answer

Yes. We install smart garage door openers (such as Wi-Fi-enabled LiftMaster and Genie models) that let you open, close, and monitor your door from your smartphone and receive alerts if it's left open.

Question 4

How can you tell if a garage door spring is broken?

Accepted Answer

Common signs of a broken spring include a door that won't open or only rises a few inches, a loud bang from the garage, a visible gap in the spring, or the door slamming shut. A broken spring is dangerous to handle — call a professional rather than forcing the door.

Question 5

What makes a garage door quieter?

Accepted Answer

Nylon rollers, a belt-drive opener, proper lubrication, insulated door panels, and tightened hardware all reduce noise. During a tune-up we identify worn parts that cause rattling and grinding and replace or adjust them.

Question 6

How do you choose a garage door opener motor?

Accepted Answer

Choose the motor based on door size and weight (½ HP suits most single doors; ¾–1¼ HP is better for heavy or double doors), drive type (belt for quiet operation, chain for value), and smart features. We size the opener to your specific door for reliable, long-lasting performance.

Question 7

How long will the repair take, and do I need to be there?

Accepted Answer

Most garage door repairs are completed in about 1–2 hours. An adult should be present at the start to approve the work and provide access, but you don't have to watch the entire repair.

Question 8

How do you reprogram a Genie keypad?

Accepted Answer

Press and hold the Genie keypad's program button until the LED turns on, enter a new PIN, then press and release the Enter/Send button to save it. Test the new code; if it doesn't work, our technicians can program it for you.

Question 9

How do you reprogram a Genie universal keypad?

Accepted Answer

A Genie universal keypad must first be paired to your opener's brand using the manufacturer's setup sequence, then assigned a PIN. Because steps vary by opener, we're happy to program a universal keypad during any service visit.

Question 10

How do you reprogram a LiftMaster keypad?

Accepted Answer

Enter your existing PIN and press the Enter button, then press and hold the number 1 and the Enter button until the opener lights flash. Enter a new 4-digit PIN and press Enter to save it. We can reset or reprogram any LiftMaster keypad if needed.

Question 11

What do you do when the power goes out?

Accepted Answer

Pull the red emergency-release cord to disengage the opener, then lift the door manually. Re-engage the cord once power returns. Battery-backup openers keep working through outages — ask us about adding one.

Question 12

What should I expect during a maintenance visit?

Accepted Answer

During a tune-up we inspect and lubricate moving parts, test the springs and balance, check safety sensors and auto-reverse, tighten hardware, and flag any worn components — keeping your door safe and extending its lifespan.

Question 13

What services do you provide?

Accepted Answer

We provide residential and commercial garage door installation, repair, and maintenance, plus garage door opener service, spring and cable replacement, smart/automation upgrades, and loading-dock equipment across the Mid-Atlantic.

Question 14

Why isn't my garage door closing?

Accepted Answer

A door that won't close is usually caused by misaligned or blocked safety sensors, a broken spring or cable, track obstructions, or opener settings. Check that the sensor lights are aligned and the path is clear; if it still won't close, we can diagnose it quickly.

Question 15

Will you remove my old garage door?

Accepted Answer

Yes. With every new garage door installation we remove and haul away your old door and opener at no extra hassle, leaving your garage clean and ready to use.

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